Frequently Asked Questions
Everything you need to know about PrimePrometics beauty and care.
What makes PrimePrometics products different from other beauty brands?
Our products are specifically formulated with pro-age ingredients that cater to mature skin, focusing on hydration, healing, and enhancing natural beauty without the use of harsh chemicals.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary depending on the destination but generally range from 7-14 business days.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All PrimePrometics products are 100% cruelty-free, and the majority of our collection is vegan-friendly.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If a product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund or exchange.
Can I track my shipment once it has been dispatched?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.