Returns & Exchanges

At PrimePrometics, we want you to feel confident in your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our pro-age products. If a shade or formula isn't the perfect fit for your skin, we are committed to making it right through a simple exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Choose Refund or Exchange

  Specify whether you would like to receive a full refund to your original payment method or exchange the item for a different shade better suited to your complexion.

• 3.
  Print and Package

  Download your prepaid shipping label, securely package your items in their original or comparable packaging, and drop the parcel at any authorized carrier location.

• 4.
  Quality Check and Processing

  Once our warehouse receives and inspects your return, we will process your refund or ship out your new pro-age beauty favorites within 3-5 business days.